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5-year extended warranty!
At VuurSfeerhaard, you will receive a 5-year fully extended warranty on all your products. We offer the most comprehensive warranty available. VuurSfeerhaard guarantees that if you purchase a product from us, it will work properly and meet all specified requirements. A well-functioning electric fireplace lasts a long time, as long as you place it in a good location where it will not be damaged or subjected to conditions that could affect its lifespan.
Frequently Asked Questions
5-year warranty on all your products from VuurSfeerhaard.
As long as you place the electric fireplace in a dry location and take care to prevent any damage, and use it normally, then it will be fine with normal use!
If the electric fireplace is making a strange noise all the time, please contact our customer service and they will assist you in repairing or resolving the issue with your fireplace.
Your purchase receipt is also your warranty proof! You can also find it in your email. Whenever you wish to make a claim, we will always ask for your purchase receipt.
If you have a complaint or a defective product, we will always investigate the cause of the issue. If the cause is on our end, we will cover all costs incurred, including pickup, delivery, repair, or replacement of your electric fireplace.
It is very important to us that we ensure that as a customer, you receive a properly functioning product that lives up to the promises we make.
When is an electric fireplace not good?
The electric fireplace is a faulty product if it:
- is incomplete,
- is damaged,
- breaks down quickly or does not work properly,
- works differently than what was described during the sale,
- has a shorter lifespan than expected.