Customer service - Vuursfeerhaard

Customer service.

More information? Check below for the answer to your question.

Find the right answer to your question below. If you can’t find the answer, you can always contact us via the contact form!

Secure payment.

Product & Quality

Returns & Exchanges

Warantee

Delivery & Pickup

Contact

Frequently Asked Questions

What is your delivery time?

Provided that you order before 4:00 PM, it is usually delivered on the next business day!

Where can I view the electric fireplace?

We have a beautiful, cozy showroom located in Zutphen at Handelskade 10, where we would be happy to welcome you with a cup of coffee from Monday to Friday between 9:00 AM and 5:00 PM.

How can I claim my warranty?

Please fill out the contact form on our website and provide your order number. Describe the issues you are experiencing as accurately as possible.

How can I return, exchange, or cancel my order?

Please fill out the contact form on our website to easily have your order exchanged or returned within a few days.

Why are you cheaper than elsewhere?

We strive for quality, of course. Although price is also very important in comparison, we have close contact with our manufacturer where we have the electric fireplaces produced. By being able to deliver directly from the manufacturer, we guarantee the lowest price!