If you place your order before 4:30 PM, it will usually be delivered on the next business day
Where can I view the atmosphere fireplace?
We have a beautiful, cozy showroom located in Zutphen at Handelskade 10, where we would be happy to welcome you with a cup of coffee from Monday to Friday, 9:00 a.m. to 5:00 p.m.
How can I make a claim on my warranty?
Please fill out the contact form on our website and provide your order number. Describe the problems you are experiencing as accurately as possible.
How can I return, exchange or cancel my order?
Please fill out the contact form on our website to easily initiate the process of exchanging or returning your shipment within a few days.
Why are you cheaper than elsewhere?
We strive for quality, of course. Although price is also very important in comparison, we have close contact with our manufacturer where we have the atmosphere fireplaces produced. By being able to deliver directly from the manufacturer, we guarantee the lowest price!
I can't track my package, what should I do?
If you haven't received an email, please also check your spam folder. If you still haven't received an email, please contact us to find out where your package is.
Contact form
Do you have a question about our product or a question about delivery? Please fill out the contact form below.
