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TEMPORARY PROMOTION - UNPRECEDENTED DISCOUNTS UNTIL 18/03🎉

TEMPORARY PROMOTION 35% DISCOUNT

 
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5 year extended warranty!

At VuurSfeerhaard you get 5 years of fully comprehensive coverage guarantee on all your products. 

We offer you the most extensive warranty available. VuurSfeerhaard guarantees that if you purchase a product from us, it will work properly and meet all specified requirements. A well-functioning electric decorative fireplace will last a long time, as long as you place the electric decorative fireplace in a good place and not in a place where it can sustain damage or the like, then the lifespan of an electric fireplace will be fine. electric fireplace.

Frequently Asked Questions

How long do I get a warranty on my decorative fireplace?

5 year warranty on all your VuurSfeerhaard products.

What is the 'normal' use for a decorative fireplace?

As long as you place the decorative fireplace in a moisture-free place and ensure that it is not damaged and that it is used normally, normal use will be fine!

The decorative fireplace makes a special sound?

If, after a long time, the decorative fireplace makes a strange sound, please contact our customer service, who will help you repair/solve your decorative fireplace. 

Warranty card

 Your purchase receipt is also your proof of warranty! You can also find this in your Email. As soon as you want to use it, we will always ask for your purchase receipt. 

Complaint or defective product

If a complaint or a defective product has been received, the reason for this will always be examined. If it is our fault, we will reimburse all costs incurred, including collection, delivery, and repairing or replacing your decorative fireplace.

Quality of the decorative fireplace

It is very important to us that we ensure that you as a customer receive a properly functioning product that is part of the promises we make. 

When is a decorative fireplace not good? : 

The decorative fireplace is a defective product if it:

  • is not complete
  • is damaged
  • breaks quickly or does not work properly
  • works differently than you said during the sale
  • lasts shorter than expected
Do you have a question or would you like to submit a report?